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FTS Solutions specializes in retail management systems and other web-based solutions to stay ahead of the fast-evolving retail industry. Their focus is on grocery support, employing modern technologies to provide efficient and cost-effective customer solutions. FTS’ software was designed to have back-office functions like setting prices, setting promotions, reviewing transactions, managing employees, etc., in the cloud, making it imperative that FTS become empowered to diagnosis issues on the network, plus provide quick and affordable support, all while keeping firewall configurations updated.
We look at Netsurion as a strategic, long-term partner, offering a great product at an affordable price. Netsurion is easy to do business with and we look forward to doing more together in the future.
Sumit Mathur, Chief Executive Officer
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As the Chief Executive Officer of a growing technology management provider, Sumit Mathur leads all aspects of FTS Solutions in support of their growing dispersed client locations. FTS provides activity management from the cloud at each client store, from the back-office to the checkout lane, making it imperative that their team is empowered to diagnosis issues, while providing quick and affordable support. FTS was also challenged with the client business need of always-on connectivity, ensuring no lost revenue due to downtime.
Previously, FTS used on-premise firewalls, but they were hard to manage and difficult to make changes to for so many clients. “It was a very laborious process to keep the security and firewall policies up-to-date,” said Sumit.
Prior to Netsurion, FTS Solutions faced:
Sumit and his team chose Netsurion BranchSDO to take their distributed network — once limited by firewall management abilities and downtime — to optimal performance with secure connectivity, threat protection, and policy orchestration. Their decision was made easier due to how well BranchSDO worked with their own software. As an added bonus, they could upgrade their clients’ solutions at an affordable cost.
“The CXD edge appliance, as part of the BranchSDO solution, gave us the ability to easily manage security and firewall policies centrally over a dashboard on the cloud,” said Sumit. Ultimately, adding cellular failover made BranchSDO more attractive to FTS and addressed a client need.
A huge selling point was the affordability of Netsurion BranchSDO. “The price point allowed us to provide better services for our clients at a lower price, making the sale to the customer much easier,” said Sumit.
Of even more importance was the support capability, enabling FTS to build stronger client relationships. “With BranchSDO, we are able to better support and respond quickly to our customers,” Sumit said.
“Previously, when a customer called into the FTS help desk, they were sometimes unsure of the root of the issue. Now that we are using BranchSDO, we can provide quicker, more accurate diagnosis of the problem, and in turn, build the client relationship,” said Sumit. Since FTS is diagnosing their clients’ issues remotely, the BranchSDO Orchestrator gives them more insight into the issue.
“The onboarding process was smooth and quick. It was a seamless transition for our first client that used the CXD edge appliance in their stores, and has continued,” said Sumit.
FTS’ recap of benefits include:
The improved support is key for FTS because they are not in close proximity to their customers. “We are reliant on Netsurion to help us have our clients’ backs. Quick diagnosis of support issues translates to lower support costs, and in turn, happier clients,” said Sumit.
“In our clients’ businesses, security and PCI compliance are necessary. They are retailers doing a significant number of credit card transactions. Credit card security is paramount because grocers become liable for breaches on their network. And on top of that, our clients are required to be PCI-DSS compliant. We are excited to give them a turnkey package of compliance and security, by partnering with Netsurion,” Sumit said.