EventTracker Support

Documentation

Your starting point for step-by-step instructions, online help, and compliance center resources to help detect threats and streamline compliance.

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Knowledge Packs

Initiate alerts, reports, correlation rules, and dashboards that simplify third-party integrations and device synergies.

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Software Updates

Navigate product enhancements and software downloads that keep your solution current and sensitive data protected.

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Supported Devices

View the extensive list of log and data sources supported via Knowledge Packs along with steps for requesting additional sources for the list.

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Knowledgebase

Search the information repository for details about event logs, using any combination of description, Windows event ID, or source.

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Online Training

Enhance cybersecurity and compliance skills with online training with a live instructor and convenient video training.

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Online Help

Address your critical security questions with user guides, articles, and technical insights from experts.

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FAQs

Provide easy-to-use responses to the most prevalent security and IT compliance questions in order to optimize your effectiveness.

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Product Timeline

View dates in the EventTracker lifecycle to make informed decisions regarding updates, upgrades, and other changes to your solution.

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Contact Customer Support

Use the Customer Support Portal to submit technical support tickets and track your status. Or call us directly:

  • EventTracker Enterprise SOC: (877) 333-1433 (Option 3)
  • EventTracker Essentials SOC: (866) 559-2210 (Option 2, then 3)
  • EventTracker Software Support: (877) 333-1433 (Option 2)