At EventTracker, we are always mindful of the trust that our customers place in us by installing and using our products. As part of our commitment, we are constantly reviewing our internal process and procedures during all phases of the engagement from the IT Security viewpoint. In the development phase, we follow the Security Development Lifecycle; an independent testing team uses standards based test cases and well known test tools. In the deployment phase, we provide detailed guidance on hardening the underlying platform and the EventTracker installation itself. In the maintenance phase, we ensure that patching and updates are subject to the same rigorous testing.