JIRA Service Desk Integration

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JIRA Service Desk

Version: JIRA Service Desk 7.x

Jira Service Desk is a help desk request tracker by Atlassian. With Jira Service Desk, you can easily receive, track, manage, and resolve requests. Netsurion integrates with JIRA Service Desk to track and monitor the security events such as authentication and login attempts.

Netsurion Data Source Integration for JIRA Service Desk allows you to monitor the following components.

Security – Login failed events, this helps us to detect any brute force attacks that might occur.
Compliance – Login logout activities helps you track the user’s login and logout activity on the server.

Some of the Data Source Integrations available in Netsurion are listed below.

Alerts

Type	Name	Description
Security	JIRA Service Desk - Login failed	This alert is generated when login failed event occurs, multiple login failures may indicate a brute force attack.

Reports

Type	Name	Description
Security	JIRA Service Desk - Login failures	This report provides information about the login failed attempts. It gives information about the user whose login failed and the reason for the failure.
Compliance	JIRA Service Desk - Login logout activities	This report gives information about the login-logout activities, along with the username, source IP address and session ID.

Documentation

The configuration details in this guide are consistent with Netsurion version 9.x and later, JIRA Service Desk 7.x.

Download Integration Guide and How-to Guide for more information.