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Your starting point for step-by-step instructions, online help, and compliance center resources to help detect threats and streamline compliance.
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Data Source Integrations

Initiate alerts, reports, correlation rules, and dashboards that simplify third-party integrations and device synergies.
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Software Upgrade

Request software upgrade to ensure your solution remains up-to-date and sensitive data protected.
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Solution Enhancements

Optimize your cybersecurity posture by leveraging all our incremental enhancements to both our platform and our service.
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Security Advisories

Netsurion issues advisories for cybersecurity exploits/attacks that pose significant risk and ramifications to our customers and partners.
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Online Help

Address your critical security questions with user guides, articles, and technical insights from experts.
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Online Training

Enhance cybersecurity and compliance skills with online training with a live instructor and convenient video training.
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Search the information repository for details about event logs, using any combination of description, Windows event ID, or source.
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Partner Onboarding Guide

Check out our onboarding guide to ensure rapid deployment of Netsurion’s solution and effective integration into your business plan.
Attention Managed Firewall Service Customers

If you are a managed firewall or secure edge networking user, those services are now provided by Acumera who can be reached at 1 800-559-8157 or Visit Acumera Customer Support.

Acumera acquired these operations in June 2022 (See press release).

Contact Customer Support

Use the form to submit your technical support tickets. Or reach us directly at  1 (877) 333-1433.

Managed XDR Enterprise Customers[email protected]
Managed XDR Enterprise MSPs[email protected]
Managed XDR Essentials[email protected]
Software-Only Customers[email protected]
Account Management[email protected]
Billing[email protected]
Customer Service EscalationCustomer Service Escalation
Account Cancellation RequestAccount Cancellation Request