Customer Support

Documentation

Documentation

Your starting point for step-by-step instructions, online help, and compliance center resources to help detect threats and streamline compliance.

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Knowledge Packs

Knowledge Packs

Initiate alerts, reports, correlation rules, and dashboards that simplify third-party integrations and device synergies.

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Software Updates

Software Updates

Navigate product enhancements and software downloads that keep your solution current and sensitive data protected.

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Supported Devices

Supported Devices

View the extensive list of log and data sources supported via Knowledge Packs along with steps for requesting additional sources for the list.

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Online Training

Online Training

Enhance cybersecurity and compliance skills with online training with a live instructor and convenient video training.

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Online Help

Online Help

Address your critical security questions with user guides, articles, and technical insights from experts.

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Product Timeline

Product Timeline

View dates in the Netsurion lifecycle to make informed decisions regarding updates, upgrades, and other changes to your solution.

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Contact Customer Support

Use the form to submit your technical support tickets. Or reach us directly:

Direct Enterprise SOC@Netsurion.com 1 (877) 333-1433 Option 1, Option 1
MSP Enterprise SOC-MSP@Netsurion.com 1 (877) 333-1433 Option 1, Option 2
Essentials Essentials-Support@Netsurion.com 1 (877) 333-1433 Option 1, Option 3
Self-Serve EventTracker-Support@Netsurion.com 1 (877) 333-1433 Option 1, Option 4