Released on : 24 January 2020
Applies to Version : 9.2 Build 12

Enhancement in ConnectWise Manage integration to use REST APIs.


  • ConnectWise Manage – Ticket synchronization to EventTracker Casebook.
  • Enhancement in Checking Health status in EventTracker Elasticsearch Indexer service.

Bug fixes

  • Fix for issue where excel reports are not purging.
  • Fix for issue where export import utility unable to import systems.

Who should read this document
Customers who use 9.2 Build 12


Affected software
EventTracker Elasticsearch Indexer, EventTracker Web

Non-affected software
EventTracker Reports, EventTracker Agent, EventTracker Alerter, Event Correlator, EventTracker Daemon, EnterpriseActivity, EventTracker EventVault, EventTracker Receiver, EventTracker Remote Installer,EventTracker Scheduler.

Process to apply Update
Pre-Condition: Please apply all previously released updates before applying the below update.

  1. Download Update
  2. Place the Update ET92U20-010.exe in the destination computer.
  3. Execute the exe.